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The Hot tub I have purchased from Nicola and the team at Arctic Spas is the first I have bought and I must say I couldn't be happier. I only had a basic idea of what I wanted, and Nicola guided me through the pro's and cons of various models before I settled on the one we got. Delivery took longer than at first hoped, but I was kept informed every step of the way. Mick was absolutely great when it came to the install, and gave us clear and concise instructions to make sure we could maintain the water quality and get the best out of our tub. It is a big purchase, but worth every penny, and knowing we have the support of Nicola and her team if we need it gives us added peace of mind. It's a pretty good way to spend the lock down too!
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Having owned both Jacuzzi and Hot Springs tubs over the last 20 years, we visited Nicola at Arctic Spas just over a year ago to explore this brand. Nicola gave valuable advice based on our needs and not simply to sell a tub with the highest margin. We ended up with a smaller tub than we have previously owned, settling on a refurbished Arctic Fox Ultra. We've not had a single problem and have been delighted by its performance and build quality. The jets on one seat of this model offer a really vigorous massage, while the other two seats are a little more gentle. A great company to deal with where customer satisfaction really matters.
I would highly recommend Arctic Spas Warwickshire to anyone looking to buy a Hot Tub. We visited many companies and looked at all types of spas. Nicola and her team were on a different level. They are exceptional at what they do. There is no hard sell and everything is tailored to your own needs, with installation and support being first class. The products are also amazing and you will not be disappointed. They are so robust and offer great value for money. The after sales support is faultless, and they are always there for you. Overall a great experience from a company who we will use again for our next installation. Exceptional level of service and support all round.
Pre sale This was a considered purchase for us and we received excellent advice re the seating and configuration for the spa. We therefore had to wait for a build slot but were NOT sold what was currently available. This was great advice. Best to wait and get exactly what you want! Post sale 1. Installation - Fabulous team who were meticulous in delivery. Very tidy and efficient. 2. On Call advice - Excellent on going advice has been provided e.g. sequencing of steps in water changes, filter changes etc. 3. Running costs - No nasty surprises. The electricity charge is exactly as advised. In Summary A 5 star review. After almost one year of ownership if we were in the market again we would definitely buy another hot tub from Nicola.
Nicola and her team are amazing. We were first time buyers and they couldn't have been more helpful and friendly. Nicola didn't rush us to buy she was very patient. We asked lots of questions snd she was always happy to answer. Nicola is always on the other end of the phone to help me. I would highly recommend.
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