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We contacted Aston's after a friends recommendation. We had tried four other legal teams, all of which said they couldn't help us and we didn't have a case. Amanda Cavanagh dealt with our claim. She was absolutely excellent. She kept us informed every step of the way. And handled our case very promptly and professionally. We cannot recommend her enough. And would recommend Aston's to anyone.
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We chose to go with Ashtons Legal as there was a Cambridge office and there were a fair few good reviews. The experience we have had with them has been nothing short of a nightmare. Our case got assigned to someone at the Bury St Edmunds office - which was fine as due to COVID most stuff would be done through emails anyway. When we were given a case handler, we were told he would be in touch but we did not hear from them at all until we chased them 4 weeks after and had to call around the offices to get any form of contact. There was terrible lack of communication, with us never getting replies until we chase on emails and calls. We were told things had been done and then further down the line it was admitted that they hadn’t been done. Our process has taken 26 weeks and we still haven’t completed yet. Our case handler went off and we were not informed by him until the night before that he was going. We submitted a formal complaint and the Partner then took on our case, he did get things moving quicker at that point but it took a formal complaint for this to happen and so far we have been offered no form of compensation for the stress and uncertainty this has caused. Communication is key in processes like this and we personally feel like Ashtons Legal have nowhere near provided the services we should’ve received, especially for the money we are paying.
I needed to contact a solicitor as a matter of some urgency, and although the company was only working with a skeleton staff in the offices, due to the pandemic I was given an appointment within 4 days. The initially meeting was excellent and my mind was put at rest, followed by a very comprehensive letter/report detailing how things stood legally. I also needed to have a new Will written and again this was handled very professionally. I would highly recommend Ashtons Legal and would use them again if the situation arose.
The service offered by Ashtons is not cheap, but I consider it to be of great value. We felt that our solicitor - Clare - was as invested in our house sale as we were - much more so than some of the people at the estate agency we used. To 'Professional' you can add 'Friendly' and 'Reassuring'. We could not have asked Clare to have gone further than she did in terms of finding us answers during what turned into a prolonged, often frustrating house sale. Thank you!
Medical misdiagnosis/negligence claim, Kate and Chantae have done a brilliant job bringing my case to a conclusion, thorough, engaged the very best experts to review evidence, explained everything and gave very balanced reviews of where we were, massive thanx. Cheers Ian
Deli
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