Auburn, United States
3716 Auburn Way N #107
N/A
+1 2533000972
This company was the second company we called. The lady who answered the phone was really pleasant. We got an appointment for two days hence. The guy who came out (Scott) was prompt, and he clearly knew what he was doing. He was fast, efficient, and he had a great sense of humor. :-) We had two torsion springs replaced, we had the sprocket that drives the chain replaced (something the first company we called said couldn't be done!), and we had the outdoor pad reprogrammed (and Scott showed us how to do that ourselves). Plus, Scott lubricated the door's hinges. Our garage door practically purrs now. It's much more quiet than it was before, it closes more tightly than it ever did, the light on the box works (Scott tightened the bulb LOL), and .... THE PRICE WAS LESS THAN HALF OF WHAT THE OTHER COMPANY HAD QUOTED! Seriously. Doors West charged 433, and the other guys wanted almost 900. The other guys said the sprocket couldn't be replaced, that they'd have to replace the whole opener, but Doors West said they replace those sprockets all the time because it's a common part that wears out. I am very pleased with this company. It was a good experience from start to finish.
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Mark was great to deal with. Got me done quickly and even did a temp repair when he found out the replacement door was gonna be a while. Which as it turned out he tracked one down and I didnt end up waiting at all really. James our installer did a spot on job as well. Perfect work and communication. Highly recommended.
If you like the product line that Doors West carries, you will be satisfied with your purchase. Everything they said would happen happened when they said it would happen. They even noticed some factory damage that I wouldn't have and replaced it free and with no effort on my part. Good price.
Doors West came in at a very competitive price and met the schedule we agreed to. The installers were prompt, courteous, professional and finished the job in the time they committed to. I am extremely pleased and would hire them again and refer them to my friends and neighbors. Great folks to work with.
They are very professional. Provided excellent service. Definitely recommend.
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