Austin, United States
816 Congress Ave #1680
N/A
+1 8005438686
Wheelchair-accessible entrance
Having paid my premiums for short term disability, I was out of work for hip related issues. Being diagnosed with severe arthritis, my VA doctor won’t allow me back to work until May 4th. Even with qualifying paperwork and direct information with my VA specialist, UNUM won’t allow my claim past the first initial two weeks as my employer requires two weeks unpaid leave after claim is established. UNUM wants me to go back to the VA doctor every two weeks, even though my next appointment is in mid April. With the COVOD-19 shut down, I can’t get an appointment at all till even after my original next appointment mid April. When I mentioned this after the told me because I can’t go back till my appointment date of Mid April, they will not support my financially any further than the first two weeks of unpaid leave. The response was a cold and matter of factly “NO”, when I stated “even though the VA can’t see any one unless it is life threatening because of the shut down” . How does a corporation remain so cold and won’t help amidst this current global turmoil? Already going several weeks with no paycheck, my family was counting on this disability check to be able to pay our bills and put food on our table. A month now and only have received first and only payment of one day of 60.00 with no future payments because I can’t get out to the VA. Great way to treat a paying customer, Lear alone a disabled Veteran. Shame on you UNUM.
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Horrible service never informed about the process and what all is required. Received different information every time I called. Was told information was requested sent out to my medical doctors and none of it was done. No follow through and I thought this was a scam so they wouldn’t have to do what they were expected to as a services That I’ve been paying for.
A bunch of liars and scammers. Had to place tons of calls never got any call backs when promised. Then agent left office for a week before saying everything was approved. Now having to start all back over taking over a month to get an answer and now they all of a sudden need more information from my doctor. Unbelievable company.
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