Bedford, United States
18800 Rockside Rd
N/A
+1 4402520504
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Car hireCar washOil changeRepair services
Very happy with our new vehicle! We had a great experience with the purchase of a new vehicle. The process was smooth and they were very accommodating. We will definitely purchase our next car from here again!
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Found a truck I liked. No problem. Great credit, check. Positive equity on a trade in, check. Test drive, check. Now, here's where things go sideways...I told salesman I wanted to test drive a similarly equipped Chevy at a different dealer to compare the ride difference but told him I was leaning towards GMC. (Comparing Canyon Denali to Colorado ZR2 which really didn't seem too unreasonable) That was before they told me what I could expect on my trade in. Big mistake. After 40 minutes of \figuring out what my trade was worth\ my salesman said his boss WOULDN'T give me a trade in price because he \didn't want me to shop the price at a different dealer\(actual quote) Seriously? So...I CAN'T price compare? They then asked which Chevy dealer I was going too. Have to wonder if that would have been followed up with a call to THAT dealer. Hmm, maybe a little price fixing? Well, went to Serpentini not Ganley like I told them and bought the 46,000 ZR2. Jay lost a nice easy sale due to some lazy, shady and shortsighted business practices. Will never go back and will actively advise others to stay away. UPDATE...it took 6 months to investigate?
I purchased my vehicle on 1/30/21. I was not given a spare key when I purchased it even though it was brand new. I was told they had to locate it and it would be mailed to me. The week of 2/17 or 2/18 I reached out again for an update on when I could expect the key. I was told they thought they located and it should hopefully arrive to them on 2/22. I was told they hadn’t been in touch bc they were determining if they could locate it or if they were going to have to make a brand new key. 2/27 I still had not received an update. I reached out to the salesman (no response). I reached out to the manager Matt whom placed me on hold so he could speaks to the sales person. Then after hearing a noise the call was ended and I was unable to get back through to Matt. Nor have I heard a response back since being disconnected. I will say that I enjoyed the purchasing process but feel that after they sold the vehicle it has not been their concern to make sure everything was handled and followed up on. I was not kept informed about anything unless I made the effort to call and see what was going on.
Dave in Service and Don in parts are the reason's I continue to come back. They both provide excellent service and take care of my needs and I appreciate them. Please acknowledge them with this. Thank you, Rob Kondrat
Good morning to everyone had time to fix the problem with my car and everything is cool.
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