Beverly Hills, United States
370 N Rodeo Dr
N/A
+1 3102754272
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I was in the store yesterday to look at the Love bracelets and rings. I had made an appointment by phone and was informed that my appointment would last 30 minutes, and that there is a 5 minute grace period before the appointment would be given away. I arrived and checked in 5 minutes before my appointment time, and was ushered in soon after and told to have a seat while my assigned Sales Rep finished up with his clients from the previous slot. The customers appeared to having some credit card issues that took 15-20 minutes into my appointment to sort out. By the time the sales rep came to me, I had maybe 10 minutes left in my appointment. While the sales rep was generally polite, it felt like I was being rushed through my purchase. I didn't really feel comfortable to explore options and try on different colors and sizes of the bracelets. The sales rep was moving very hastily and seemed to be in a hurry to finish up with me. Maybe because he was in a rush, the handling of the Love collection made the pieces feel cheap. My transaction only took 10 minutes and I was out by the end of my allotted 30 minutes. It was unfortunate and a bit disappointing because this is not really the level and quality of service/experience I would expect from a world-class jewelry brand.
like
Super professional, super helpful! If I could afford to, I would go more often! As a side note, this is a me problem, not the brand. Thoroughly enjoyed my experience.
Lola McRae was friendly, knowledgeable, and super communicative. I needed to exchange my Love bracelet and she was very easy to work with. Great service.
Very luxurious place. Very attentive sales person. Clean and very nicely decorated. Friendly and very welcoming staff. Parking is limited. Need to walk along rodeo drive and some side streets.
The customer service was really good, even though I didn't buy anything. The sales person was very polite and eloquent.
Deli
The best companies in the category 'Deli'