HT Sweets

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Birmingham, United Kingdom

htsweets.co.uk
Ice cream equipment supplier· Cash and carry wholesaler· Convenience store· Catering food and drink supplier· Wholesaler

HT Sweets Reviews | Rating 4 out of 5 stars (5 reviews)

HT Sweets is located in Birmingham, United Kingdom on Haider House, 35 Auckland Rd. HT Sweets is rated 4 out of 5 in the category ice cream equipment supplier in United Kingdom.

Address

Haider House, 35 Auckland Rd

Phone

+44 1214483039

Open hours

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Olga Timofeyeva

Saying AVOID just isn't enough. Perhaps the most shocking buyer experience to date. Bought an item from them – waited for 1 month and never received it. No refunds, no understanding of your legal responsibilities as a seller are and what the consumer act is. Not even a slightest attempt to provide a customer service – all they want is to get your money and then I swear it's like they don't know you anymore. Basically a bazaar style trade. Read other reviews – they all say the same thing. Now in a legal battle with this so called 'business'. Consider buying from them? Go straight to their t&c which is literally a heap of nonsense such as a 20% restocking fee (isn't even legal in the UK). To sum up, the furious responses from the business owner to each of the 1 star reviews here give you a sense of the experience you may expect if you are unlucky enough to be buying from them. After all my efforts to reach out to these people I doubt that this review will make any difference. Nevertheless an FYI – if you finally hear me and give me my refund I will consider changing this. Otherwise I hope this review will save some people (the more the better) from having to go thorough the trouble of dealing with this company.

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Zhane Leahy

Please please please be careful of this company spent nearly 2000 with them received some of the wrong items and the young boy on the phone when I called to ask for the issue to be resolved verbally abused me and put down the phone! Considering how much I spent and it was such a little issue I was soo shocked! Each time I spoke to him he had the worst attitude wish I hadn’t of ordered with them. Some of the stock was also opened and not packaged safely which we can’t afford in a pandemic like this. Considering I own a shop and could of been a repeating customer that spent 1000s more with them really showed they don’t give a care about customers or customer service they are money hungry verbally abusive horrible people.

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Amanda Seaton

Plastic to paper change in so many places got us into quite a pick at a lot of festivals. These lot really pulled through. I love their new paper cup design! Nice to look at and environmentally friendly. Great stuff!!!

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Tania Aktar

I only did strawberry and blue raspberry flavours for so long in my shop. I switched to htsweets and was overwhelmed with the number of flavours they have - amazing range. We do a Friday special every weeks with a new flavour for customers to try. My shop has become very popular for it.

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Andrea Paterson

My kids loved the small candy floss machine I bought. Arrived quickly and worked a treat. They can't get enough.