Borehamwood, United Kingdom
158 Aycliffe Rd
N/A
+44 2089538079
DeliveryIn-store shopping
Wheelchair-accessible entrance
I have ordered online a few times here and always been happy. However my latest order was a pair of black boots ordered with next day delivery, as I wanted to wear them. I received them and they were covered with scuff marks. I emailed customer services and spoke with a very unhelpful Maria. Instead of issuing me a new pair of boots without charge and with next day delivery or at least offering me a discount code to cover the cost of next day delivery to order them again. I was told to return them and then they will issue me another pair upon receipt of proof of returns. I was not able to post them back until a few days later, so this option was no good as I wanted the boots at earliest opportunity. No offer of a goodwill discount code, very unapologetic in general! To top it off when I did return my boots I asked for a refund and I received notification that another paid had been resent!! Again spoke to Maria and they would not refund my money until I had returned the boots. Very unhelpful, no compassion to the customer and generally awful customer service. Will not shop here again purely due to the service
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I've ordered quite a few bits online ... actually quite a lot of bits online and I've recently found out that they have a shop I decided to visit the shop today and get a few bits as part of my birthday present from family. I had screen shot many items that I was after and were able to get them in the shop in a range of colours and sizes. The staff were very welcoming and friendly which made the experience even better. I would highly recommend making the trip to visit the shop! They're honestly amazing and I will be returning xxx
I have ordered many times from Bows Boutique and never been disappointed. I'm always happy with the delivery on time. Our family favourite clothing shop in Borehamwood. Thank you
I bought a coat off the bow boutique website on a 20% off offer last weekend. When it arrived it was too small. It was a present for my 13 year old daughter who loved the coat but the sizing came up small. I messaged the company on Facebook to ask if there was a way of swapping for a size bigger but was told I can't exchange. I asked could I still get the 20% off if I sent it back an ordered another one but was told no as the offer has ended. Now will have to pay for the coat to be sent back, so its cost me money for nothing and now I will have to look for a coat somewhere else. This was my first purchase and I have been looking at this company's stuff for a while but i feel really disappointed now and won't purchase again.
I've just received a coat today it arrived in the time I was told it would, it is my first purchase from here and it wouldn't be the last. I love the coat Thank you xx
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