Brighton, United Kingdom
64 Queens Rd
N/A
+44 1273323344
Would never use this agency again and would strongly recommend others to avoid them. We were assured a couple of major repairs would be carried out before our move in date, they never happened. Any maintenance issues we reported took ages to get sorted, and that was after repeated emails and phone calls. We were left with no working heaters in the flat, which were never sorted. Mould started growing around each window (which were poorly fitted) and again after emailing with photo evidence, was never even acknowledged. Moved out as soon as our 6 month contract was up. Very unprofessional. Avoid!!
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AVOID HOME LEASING BRIGHTON Home leasing (64 Queen’s Road) were my letting agents for a year in student accommodation. I did not have a good experience with them. All communication with Home Leasing was difficult and drawn out. The manager would respond to emails weeks late, or not at all. At the beginning of the tenancy the manager was charming and helpful, full of empty promises about faulty items that would be replaced in the house. However, once the contract was signed he was a different person, continually shirking his responsibility onto his colleagues and avoiding all our emails and questions. If he did reply promptly it was with curt, petulant responses informing us nothing could be done about our grievances. All the other staff were sullen, rude and uncommunicative and seemed very resentful to be asked to do their jobs. It is clear that their sole aim is to make as much money possible from student tenants and do less than the bare minimum in their role as letting agents. The rent in Brighton is extortionate as it is without incompetent and immoral letting agents stealing students’ entire deposits as well. In conclusion, Home Leasing were inept, incompetent, immoral and rude. The manager and property manager especially, need lessons in grace, manners, correct business practice and morality.
Rented through Home Leasing for 2 years and they were excellent. Our property manager Lauren was fantastic - so friendly and always on top of her game. The experience was as stress-free as renting can get, would highly recommend.
Home Leasing have managed a flat for me in Brighton since 1998, and have been professional, always available and kind both to tenant and landlord. My direct manager has been Lauren Whinan and Matt, who have both been an excellent team who I am very happy to recommend to anyone, either landlord or tenant.
Avoid Homeleasing at any costs. They are not professional, they are rude, when asked for maintenance they take forever. When had leakage in room, and toilets were broken and mould and electricity cut for about a week they didn't send someone straight away and even told me that i should just go pay for a hotel if i couldn't sleep in my room due to their lack of care ofbthe property. Will never use them and i feel everyone should avoid them because they will not keep to the contracts or the promises they make
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