Brooklyn, United States
2195 E 22nd St #1C
N/A
+1 7186484545
Toilets
My partner had just visited and the lack of professionalism in this workplace is unreal. Went through this place because it was in our network and the copay should’ve been minimal or covered. However it wasn’t and was told to pay a 125 deductible despite that being an out of coverage cost. The visit was terrifying as well, no one in that entire office was wearing a mask or even if so not properly by any means. The reason for a visit was for a new pump for his chronological bronchitis and was told he had anxiety issues and should see a psychiatrist. I get a recommendation but to force it down someone’s throat and also tell them that the way their handling their situation is sad and pathetic. Your job isn’t to give your personal opinion to someone and what you think about their approach to things. Especially when their attempting to get back onto a healthier path. Never coming back.
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I would give them a 0 if I could. They charged me 90 not explaining to me what the cost was for. Just told me Tricare will pay me back. Then told me I need to contact my healthcare company. I contacted Tricare and turns out I wasn’t to be charged out my pocket but through Tricare. I called them and they hung up on me time and time and everytime they spoke in a different language to their counterparts. They even spoke another language before charging me !! It’s been a month since my docs visit and have yet to retrieve my money back. They told me I’ll never get my money and hung up on me and I need to contact someone to get them shut down
Dr Lelchuk tends to be a little difficult to understand at times because of her Russian accent. Not a bad doctor. At least she doesn't display the stereotypical Russian traits of rudeness, disdain for non Russkies and arrogance. However, she tends to push on her patients untested products such as oils, vitamins or minerals. When I inquired into the scientific basis of her products' claims, she got testy and simply proclaimed, \They work!\ 0kay, what's the proof they work. No answer!! Just trying to make an extra buck or two on scamming her patients with this stuff. I didn't fall for the flim flam. But there are plenty of gullible and ignorant people out there, unfortunately.
The office staff has to work so much better they do right now. Starting from actually wearing their masks (I have already reported it to 311) , not just covering the chin, to service they provide to the patient. Nurse walks with half mask cover all over the office with bloodwork and asks patients to spell their names loudly, so that she could write it down. No charts, no subordination \u200d️Staff is stressed, tension everywhere. Conversations about patients. I was waiting there long long time, until they told me that I have to give insurance card and id and fill out paperwork as a new patient. Receptionist told me: “you should know you have to do it and ask about it”. Doctors seem fine, but they have to educate the staff. The general impression, awkward unsure treatment and weird behavior wishes more to be desired.
Always welcoming. Waiting is not too long, less than in many other offices, and way more pleasant!
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