Chicago, United States
9932 S Western Ave
N/A
+17084374133
The representative Micheal from Feldco Windows was very knowledgeable, reliable and he made sure to get us the best deal on our windows. My family love our new windows.
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Our experience started with Tom Swan sales par excellence. He was very knowledgeable about his product, their policies and just a great guy all around. It took a little while for my install date, I ordered a special color plus and it rained all summer. But finally the day arrived Jr. and his Dad Jr, Sr. (Lol)arrived with their team. They did a great job. I have the prettiest house on the block. I especially like how all the cable wires, etc disappeared. Feldco is a little pricey but well worth it.
My experience with Feldco was great. My salesperson Cory was thorough and knowledgeable. He was timely in answering my questions with patience. Overall my experience was great the only down side was the cost. The product seems a little expensive but there were specials offered at the time.
The woman who took my call to reschedule (Nicole) needs to not speak to the public. If I’m the home owner and my partner lives with me how dare your customer service rep say we BOTH need to be present for a consultation? Is this 1940? This is my house. I own it alone. I make the financial decisions to any upgrades. I’m insulted another woman said that yes, “if he’s not there we can’t do the consultation.” Feldco, you just lost a whole house replacement sale.
This was our second time using Feldco. In 2012, we purchased a patio door. We had such a positive experience in 2012 that when we moved in 2017 and needed another new patio door, we knew who to call first! We did try to contact several other vendors so we could compare prices, but some never called us back. A large box store took a full week to call me to even get onto their schedule and then informed me they couldn't get to our house for 2-3 weeks. At that point of the phone call, we had already met with Feldco and purchased our door. We were able to work with the same sales associate as previously. Our sales associate made our experience great and worth the repeat purchase. Friendly not aggressive and very well informed. We had several personal scheduling conflicts and the installation department worked patiently with us even they we had to cancel and reschedule two times. The work crew showed up promptly on a cold December morning. We were amazed at the work crew. the temperature was around 20 degrees! We now have a beautiful patio door and look forward to replacing our windows some time in the future with Feldco
Deli
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