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INFINITI Service & Parts Center

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Chicago, United States

infinitichicago.com
Auto repair shop· Auto glass shop· Car repair and maintenance· Oil change service· Tire repair shop· Wheel alignment service· Brake shop· Car repair and maintenance service· Infiniti dealer· Repair service· Transmission shop

INFINITI Service & Parts Center Reviews | Rating 4.2 out of 5 stars (8 reviews)

INFINITI Service & Parts Center is located in Chicago, United States on 3456 N Kedzie Ave Suite INFINITI. INFINITI Service & Parts Center is rated 4.2 out of 5 in the category auto repair shop in United States.

Address

3456 N Kedzie Ave Suite INFINITI

Phone

+1 3124768020

Amenities

MechanicToilets

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet

Offerings

Oil change

Open hours

...
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A

Ayanna Peden

I am extremely disappointed in the customer service at this location since they have made the move to Kedzie. Carlos took in my concern. I came in with a tire pressure light. I waited for almost 3 hours without Carlos coming in to check on me or to give me an update on the service of my tire. I texted and asked, still nothing. I went up to the desk and then and only then did he call back to the technician to find out what was wrong. After twenty additional minutes, due to the tech not answering the call, Carlos comes to tell me that there were problems with both front tires AND THAT THEY DID NOT HAVE THE TIRES!!! He did not offer a loaner and when asked said he had none. When I asked what the options were, he said that they could put the donut on and that I could go to a Firestone to see if they had the tire. The department wouldn’t get the tire for three days if I waited. I had to ask him to call another Infiniti to see if they had the tire. I am thoroughly disappointed. The quality of service and availability of parts is extremely poor. I do not even want to come back here to service my vehicle. This is supposed to be a luxury car and therefore the service should match. I walked away today feeling very poorly treated and do not wish to return here. I spend hard earned money for these expensive parts and labor charges to be kept waiting and given proper customer service.

K

Kevin Knippen

Jake was an honest and nice person to do business with.

S

Shikha Bhan

I had a nice experience here for an oil change. However, I was quoted 90 minutes wait time, and it ended up being 180 minutes. Minus 1 star for that. Otherwise, service was friendly.

R

R B

These guys are super shady. Beware. The car listed online was shockingly never available for a test drive. They claimed a manager was driving it.. then a part guys.. When it did finally show, it had 10k miles more than listed. And even with additional miles, after a long ramble about cars being priced to sell, they offered us a price that was 8k higher than the (starting) price listed for the car online. No clue what these guys are up to, but the priority is not selling cars. Save yourself a whole lot of trouble and make the drive to Hoffman Estates Infinity. Way better service, attitude and no shade.

J

Jose Dimauro

Kelly is always great! Very professional and knowledgeable. Kudos to him!!

6

6LEXIS

Financed my first car! Staff was very nice and the manager was very helpful, really appreciated it.

K

Keenan Caldwell

Great place

S

Steve Camp

Great parts department and convenient in the heart of downtown Chicago.

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