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+443004564600
We applied for Deputyship of mum in June 2020. Its uncontested as we three are it family wise but its January 2021 and we received nothing. I've tried calling the 0300 number an hour at a time nothing. Sent e mails got no reply. Our solicitors have done the same. Mum has progressive Alzheimers cant retain anything after 2mins and I'm paying for things myself pending the order. I've written to the justice secetary as the service is so poor.
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Disgraceful treatment and if this was a public company they would go out of business. Please make sure you sort out Wills and Power of Attorney so you do not have to deal with the court of protection who are completely inept and incompetent. 2 years after our application they have finally granted deputyship so we can deal with our family member's affairs as he has dementia. However, 8 weeks after we paid the fee for the required bond, we're still waiting for the court order. Disgusting service. No answer on the phone, no response to our solicitor's emails, we've had to contact our mp in the hope he can bring it to a conclusion. 0 stars.
**UPDATE** 10 months after applying and paying out more money for a mandatory bond insurance we were finally granted deputyship only to find out that the COP hadn't granted full permission as applied for. Back to the courts we have to go.... Applied for a Deputyship 6 months ago and was sent a letter asking for more information, which wasn't very clear in the letter. Couldn't get through on the 0300 number to speak to someone. Phone rings for 20 minutes then cuts off. Rang the emergency number instead and finally managed to speak to a helpful young man who explained it more clearly than the letter. If only COP could be as clear in their letters instead of trying to confuse us with the language only they speak. Need more staff manning the telephones.
Tried for 3 weeks daily to get through at different times.... rings for 23 mins with no answer and then cuts you off. Appalling!
Very unhelpful, not fit for purpose under any circumstances. Impossible to get through to on the phone. Utterly useless. They have over a barrel and know it. Disgusting.
Deli
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