Edinburgh, United Kingdom
28 Hanover St
N/A
+44 1315179998
Wheelchair-accessible entrance
I have been in this Bank for 50 years and Ive never had any problems with the service or the staff who I have always found friendly and helpful
like
Staff haven't bothered updating opening hours - they close at 2pm during lockdown, not 3pm - and were very unapologetic to me and several other customers. Tried claiming it's not their responsibility to manage their own Google presence. Pathetic.
Great customers serice! Thank you
Poor TSB. Used to save money in Gorgie branch but it spent so much time on queuing. Even one or two customer and you have to wait for at least 10 min. This is because they only open one counter most of the time! And now trying to save money here, the machine “ate” all my money and asked me to go to the counter for assistance. I went then and the staff told me that nothing happened. And I went back to the machine again and try whether I can still save the money or not. No wonder it can!!!!!! And I went back to the counter to tell the staff again that my money has gone! She said they couldn’t do anything until they close the branch! This is unbelievable and unacceptable! HSBC will get out the money directly to you!
I've been with this bank for 5 years. This is a rubbish bank. Very often issues with internet banking, their 1st app was terrible, this app is just bad. Internet banking website isn't good either. Today I got into a big trouble because their internet banking didn't work, it happened very often in the past, but today I missed last bus from Glasgow to Edinburgh (and this was only small part of my journey) because I was unable to transfer money to my main account to be able to withdraw. Also they offer very bad %. I will find a better deal and will switch ASAP.
Deli
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Wheelchair-accessible entrance