Green Bay, United States
2870 S Broadway
N/A
+1 9204990687
Called to inquire about inspection of my two fireplaces and chimney on a house I bought, as well as rebuild the fireplaces themselves and repair the outside of the chimney. I was cut-off mid-sentence and rudely told the person I needed to talk to wouldn’t be there until noon, but she didn’t know when they could even do a service like that. Guess business is good enough they can throw mine away.
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I reached out to get a quote for a corner fireplace. Multiple emails to Tom and no response. Called asking to speak with Tom to only receive no phone call back. I would suggest taking your business else where.
Great help in the showroom - I was ready to make final selection pending in house measurements - appointment on the books 8 days -- I made the necessary arrangements to take time off of work to be home during the day --- then a no show at the appointed time. Called the store to inquire --- was told they were too busy and short handed to honor the appointment - too busy to even call to cancel and reschedule? Sigh -- super disappointed but decided to make their lives a little less busy and taking my business elsewhere.
Tom went over and above helping us with our new fireplace and stone selection. Very knowledgeable!
Staff are friendly but it is impossible to actually buy product from them. We worked for MONTHS to get a new gas fireplace quoted and installed and we never received a price estimate after multiple phone calls and trips in to the store. We called a competitor (Gagnon Clay Products) and they had someone out to our house and provided a detailed estimate during the same week we called. Save yourself some frustration, go with the other guys ...
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