Libertyville, United States
1121 S Milwaukee Ave
N/A
+1 8473629200
This was by far the best experience I’ve ever encountered. Michael was very knowledgeable and understanding with my needs. Very professional and Thorough with everything. He made it hard for me to turn down this awesome opportunity. He was excellent and went above and beyond to make this process as easy and simple as possible. Treated me like a family member if I should say. I’m only allowed 5 stars for this rating but he deserves double looking forward to buying another car from you soon. Thanks for everything.
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I stopped by to see the finance manager, Dan about buying out the lease on my rocket red sport. I plan to make it a 10 second car, kind of like in the movie fast and furious. Anyways, the team there was great. Highly recommend.
If I could give them zero stars I would - Absolute worst company. I traded in my leased 2017 Jeep Wrangler and purchased a new car w. cash @ Gregory Infinity on January 16th. It took 35 days and several phone calls and complaints to receive the title to my new car. And it arrived without a signature! The lady told me to just “sign her name for her”. Additionally, they waited a week to cut the check to my lease holder, failed to reference my account number (or any identifying info on the check) and also failed to include the odometer and damage disclosures. Which means that 35 days later my lease remains open, I’m still getting charged, and have even incurred late fees! When I’ve tried to get in touch with anyone at the office, no one picks up or returns any phone calls. Even the bank has been unsuccessful in receiving a callback to resolve the lease. Hands down worst company, worst customer service. Nightmare start to finish.
Do not use this dealership! Customer service is legitimately the worse I have seen - go ANYWHERE else. They also have no idea on their pricing on maintenance and just make things up as they go - good luck asking for an accurate receipt that is itemized correctly - I tried - what a joke. They tried to overcharge me nearly 400 dollars for minor work (oil change, tire rotation) and forgot to include the Infiniti specials in all the pricing until I had to “remind” them a third time despite having put it through the portal on line prior to my appointment and addressing it upon dropping off my vehicle. I honestly would be embarrassed if I owned this shop. You guys single handedly made me think worse of Infiniti.
Thanks so much Gregory Infiniti for my used Mini Cooper! You guys rock! Even though I was the donkey that shows up at 5:38 on a Saturday...20 minutes before closing (and did I mention it was SATURDAY NIGHT?!) and wanting to buy a used Mini Cooper of all things the entire staff was amazingly friendly. Kevin Kersten my salesman was more than happy to let me take the Mini for a test drive even though it was time for him to leave. He was helpful and friendly and walked me through the buying process. I couldn't have asked for a better salesman. I also have to thank the sales manager Tim Smith. When he heard I was worried whether my golf clubs would fit in the back of a mini he scrounged up a set of clubs and eased my mind that they do indeed fit. The sales manager Dan Schlichting did all of my financing paperwork and he was super friendly and walked me painlessly through all the paperwork. All in all the staff ended up staying 2 hours late (ON A SATURDAY!) to help get me into my Mini. I couldn't be happier with the service and friendliness of Gregory Infiniti. It was a great car buying experience and like I said I wasn't even buying an Infiniti, I was buying a Mini but they were still completely awesome. I would recommend them to anyone looking for a new or used car. In my opinion they really went above and beyond!
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