Macungie, United States
N/A
+16109672227
If zero stars was only a option... This. Fuel Company is the worst. They have the rudest people! When you call in: (let me be more specific) no matter who answers the line, your always greeted with horrible attitudes. What a hassle.. Don’t have a question either because that’s when you’ll get worse condescending attitude. They have absolutely No care for residential customers, an they seriously aren’t cheap! For a week now my children, disabled mother and I have been without heat. I recently switched over to propane for my homes heating source and I hope, I can find a much better company that delivers to its customers in emergencies. Pipeline does not. NEVER HAS! S/N:( I’ stopped using this fuel company b/c of the terrible treatment, but had to return because of my heating source switch)..
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I've been with Pipeline for 8 years now. Always courteous on the phone and Kevin who delivers is second to none. This company offers very low prices because it runs a tight ship and doesn't offer the frills that other more expensive companies offer. I order when my propane is close to 15% full and leave a check for Kevin. Simple as that. Never an issue ! I can't believe people wait until they run out and then panic and get upset when the delivery is not there almost immediate. If you do this and don't get your propane on time... it is your fault. Duh !!!!!! If you want bells and whistles with your service, call Suburban and pay 1 more for gallon. It's your choice.
The customer service is so horrible I used this company back in Dec and the lady on the phone was rude OMG. I just called back today and a older lady answered she was so rude she even hung up on me. I would never use them again. BAD BAD customer service.
Never had an issue with Pipeline and have been using them for many years. I call, and give them my address and in 30 seconds im scheduled and ready to go . They show up on the day they stated and I get the product I paid for. Prices are usually better than the others ive looked into.
Horrible service. Their prices are good, but they can never make it on time for a delivery. Over the past 3 years, I have ran out of propane 4 times bc they didn’t show. I’m currently waiting for them to show since I called 2 weeks ago. They give me a date and don’t show, then the next day no show again. I just don’t understand and will be calling a new supplier. Update: I called twice on Friday to see if I was still scheduled for a delivery. I then received a call at the end of the day to tell me they couldn’t make it. I don’t care about being cold a day or two but I have 2 small children. Maybe it’s bc they are so far away from me? I know other people that have no problems with delivery service. No hard feelings.
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