new, India
RZ a 13, Prajapati colony, Indira Park, Uttam Nagar
N/A
I have placed order of 5,000 for which I paid 2,500 as half payment for confirmation as per their policy. Later I queried for an order of 25,000 but haven't confirmed the order as I didn't paid the half payment for confirmation (as per their policy). As I haven't confirmed the order of 25,000 ,i asked them to proceed the order of 5,000 for which I have already paid advance of 2,500, I have requested then the same for 6-7 time. But now they are denying to proceed the 5,000 order and forcing me to take the whole order of 500025,000 Or else they will not deliver the products neither going to refund the advance of 2,500. I contacted them from customer helpline of india mart, in the call he assured me to refund the 2,500 but haven't. Later when I called him after 24 hour, he said he(the owner)is not going to refund no matter what, he will not refer to the call of customer helpline, and will not refund me at any rate. He is liar of his words to refund. I'm going to take this issue to the consumer/civil court. Like he is not even delivering the products & keeping the 2,500 with no logical sense at all. Their service is Not even worthy of 1 star.
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After days of discussion and sharing my order...Last.minute they tell me there is a minimum order value...When I had initially spoken on the phone & asked this specific question they said no mov or moq...Left in the lurch
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