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A1 Call Center

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Noida, India

a1callcenter.com
Back office· call center

A1 Call Center Reviews | Rating 4.1 out of 5 stars (5 reviews)

A1 Call Center is located in Noida, India on E - 87, E Block, Sector 63. A1 Call Center is rated 4.1 out of 5 in the category back office in India. A1 Call Center was incorporated in 2009. It commenced the operations from a non-voice call center project of Data Analysis and Internet Research at its call center in Delhi NCR, India. We started small with 50 employees, and today we have grown to a family of 500 dedicated A1 employees!

Address

E - 87, E Block, Sector 63

Phone

+91 9891504989

Open hours

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P

Pearlprint Pack

As a call center outsourcing company, I cherish A1 Call Center for their untiring dedication. They are simply the best when it comes to professionalism. Every detail is overseen and agents are monitored at all times. I have many words of praises for their QAs who I have communicated with directly. They are all seasoned professionals who know how to improve the quality of a call center process over time. I am very satisfied with their stats monitoring and management. We regularly get reports about call center performance by the managers. Everything is going great so far.

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James Smith

To be very honest, I wasn’t expecting such high quality of communication from A1 Call Center. But they have exceeded my expectations in every way possible. The call flow is managed very well and the results are for everyone to see. There has been a constant rise in the CSAT ratings and all other call center metrics are well-managed. We get all the reports on time and know exactly what is going on in the outsourced process. The tech support agents are extremely knowledgeable and are always ready to help the customers.

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M.V. Rubber

At A1 Call Center, we found our most efficient and desirable vendor partnership. These guys are true specialist in their domain and take care of each and every small detail. Something as small as call wrap up time is right up at the top of their priority list, which points to the fact that they do not want to take any chance with their customer support. We were soon rewarded by our outsourcing venture to A1 Call Center in the form of renewed customer interest in our products. I like the way these guys can cross-market the product while providing basic customer care.

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raj singh

At A1 Call Center, I have had the best experience as a client. I really liked their office space and infrastructural capabilities. They have been serving our customers for past few years, and are handling them remarkably well. We have two simultaneous processes running at a time and we are planning to add more. I really like the fact that they can offer 24x7 service. They are different than my previous vendors in terms of professionalism. Let me be honest, they are more professional than anybody in the industry. They don’t accept failures easily and try their hardest to achieve perfection. Truly commendable.

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Raj mohan

To be very honest, it was very hard for me to trust a third-party when I was outsourcing for the first time. But A1 Call Center has put my mind to ease, and the work is done very nicely. The statistics are always maintained and the customer satisfaction is at an all-time high. We are no longer suffering from huge call abandonment numbers, which was the case when we were running our very own call center. We are using both their inbound and outbound call center services and are more than happy with their performance.

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