Search Icon

Genesis Health Clubs - Aksarben

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Omaha, United States

genesishealthclubs.com
Gym· Body shaping class· Indoor cycling· Physical fitness program· Sauna· Yoga studio· Trainers· Pilates· Fitness center· Personal trainer· Pilates studio· Weightlifting area

Genesis Health Clubs - Aksarben Reviews | Rating 4.1 out of 5 stars (5 reviews)

Genesis Health Clubs - Aksarben is located in Omaha, United States on 2110 S 67th St. Genesis Health Clubs - Aksarben is rated 4.1 out of 5 in the category gym in United States.

Address

2110 S 67th St

Phone

+1 4027631400

Service options

Online classesOn-site services

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
Write review Claim Profile
K

Katie VanDerZwaag

If it was possible to give 0 stars, I would. The communication between staff, and professionalism at this location is abysmal. I called last month before my bill date to give my 30 day notice to put my account of freeze. Twice I called, and both times no notes were recorded on my account the conversation had happened. I purposely made sure to call before my bill date, so this month I would only be charged for the freeze, not the full amount. Two days after going through the freeze process with a sales associate, the sales manager had called to re go through the freeze process because of course, no notes were on my account. Fast forward to today, and I was charged the full amount instead of the freeze amount. I called and spoke to the sales manager, and she says she has no record of my phone calls with the sales associate last month, and refunding my full charge today “is out of her hands”. Having worked as a sales associate at a gym myself, that statement is completely false. Instead of admitting there was lack of communication and documentation on the side of the staff, she continuously was not helpful and unwilling to work with me. Do not join this location, they only care about your money and NOT their members!

J

Joyce Butler

I love Ashley Klug's Vinyasa Flow yoga classes. I am still learning, but she teaches for Spirit and body, so hope I always need her skills.

K

Karam Kim

Scam warning!! Free 5 sessions with a trainer was a scam. The trainer tried so hard to cancel every time After the first session and lied he would reschedule but never did until I see him at the gym. Then he would be like “oh! I thought I already rescheduled” when he actually didn’t reach me again. When I told about this to the manager, he said the trainer wasn’t in a good position of his life. Well, that’s not my problem and the manager should have been managing what their trainers do. Maybe the manager was the part of it. Who knows. The whole thing made me feel so uncomfortable to go to the location knowing that someone is trying hard to avoid me. Anyone wants to join this location, rethink.

B

Brian

Update: Unwarranted charges successfully removed after 1-year and a BBB complaint. Without the BBB complaint Genesis was not willing to budge. A large number of people are experiencing negligence when it comes to freezing, closing, or rectifying accounts. I hope this post helps you! TL:DR Continued charging hundreds of dollars for training sessions after cancellation with no intent to refund. They stopped answering phones for days during the initial shutdown to duck people trying to cancel their memberships. I spoke half a dozen times with in-house management (Shane) to cancel training and requested a freeze on the account. Each time they would say everything was taken care of while they continue to apply charges and late fees to the account. This has gone on now for about a year. I could write pages on the poor communication and scummy practices but you get the idea. I have reached out to cooperate and requested cancellation of my account and to have an itemized bill including early termination fee mailed to me. Update, two months after calling Cooperate: Called Genesis Askarben to confirm the cancellation of account and that the final bill had been sent months after requesting it be sent. The employee informed me 3 letters had been sent with the final statement and confirmed my address. But the account is still open which means no final statement COULD have been sent and obviously, I haven' t received a single letter.

A

Adam McColley

I joined the gym for a three month membership. I was only joining until my apartment gym was completed. I paid up front with my credit card for three months which was 150.00. I wanted to pay up front so my credit card would not be charged again once the three months was up. The manager personally called me saying they made a mistake and then didn't get my credit card number and they needed a credit card number on file for every member. I told him I didn't feel comfortable doing that since I was only going to use the gym for three months and that is why I wanted to pay all dues up front. He promised me that I was paid in full, they just needed a credit card on file for identification and promised me it would not be charged again. Due to Covid-19 and the gym having to close down for a couple months, I was only able to workout at the gym for three weeks which cost me 150.00. Then in May, I am looking at my credit card bill and I am charged another 55.00. This is exactly why I didn't want my credit card number on file and exactly what I was worried about. I tried to call the manager at the gym a couple times and I also tried to reach the salesperson who sold me the membership. Each time I didn't get a call back and the manager (Shane) would only text me back with updates. After three weeks of no results and no credit back to my card, I finally had to reach their corporate office who was more than helpful and was able to get it handled for me quickly. This gym is very quick to take your money, is very quick to want a credit card on file but is very slow if you want and expect a credit back. Nice gym, great location and good equipment but poor customer service and management. Make sure you only give them your credit card on file if you want to be charged dues each month.

Top 10 companies in Gym category

Close