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+448000931110
Very disappointed and upset, I booked a consultation with the optometrists about 2 month ago to have laser eye surgery done, it was going so great. I was told that I use suitable for the laser eye surgery, they booked all my appointments with the surgeon and the surgery, they said I need to pay 60 non-refundable fee so that I would be seen by the surgeon before any surgery happens as he will have the last say. Was so excited to meet the surgeon on the day I went to Optimax Finchley to meet the surgeon, Once I went to the room to meet the surgeon not even 5min went past and the surgeon said i am not suitable for laser eye surgery as my prescription is high and I got high astigmatism, and said I don’t know why the optometrists has taken this further as he should of picked this up straightway he should of not had booked you in for a surgeon appointment. Called customer service once I was back and explained them what happen they go we can’t do anything as you was told it’s a non-refundable when have consolation with the surgeon. They didn’t even listen what surgeon said to me. So from start the optometrist knew I wasn’t suitable for it but he still sent me so they can take that 60 of me very poor robbing people like this. It was a mistake on their side if that was the case then I would not have paid 60 to them and lose out my money!!
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They didn’t make me feel confortable enough to book a surgery with them. I received information in my mail box, but I didn’t really asked for it. A better and more subtle approach would be nicer, especially for surgery.
Brilliant service and results! I highly recommend the friendly and professional staff at Optimax. Their long-standing reputation and cutting edge technology attracted me to their clinic, and my positive experience has led me to recommend their services!
Excellent care during surgery. Aftercare was dreadful when I experienced light sensitivity post-op. Unbearable pain for over a week and my eye closed up. I returned to see the optometrist twice who said it was dry and nothing to worry about. She shined bright lights into my painful eye and i was in agony, having to tell her to stop. On my 3rd visit back to her I demanded to see the surgeon. He diagnosed an allergic reaction to the Dexamethasone drops. The optometrist in Aftercare should have known about this in my opinion.
Haven't tried this yet, but they have been bombing my post box with information that is readily accessible on their website and via email
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