Papillion, United States
7549 Towne Center Pkwy
N/A
+14028847377
My boyfriend’s Adidas sweatshirt went missing from his locker at this gym. We asked the front desk if they saw anyone with it, and they said no. I asked if they could check the cameras, they said there are NONE. No cameras anywhere in the building, no cameras in the parking lot. My boyfriend looked in every locker, as did the manager and no one could find it. My boyfriend decided to cancel his membership due to two incidents of theft at two different locations. After we left, we got a call from the gym and they had apparently found the sweatshirt in a locker. They said “one of our members must have moved it.” Which is odd, considering THREE different people checked all the lockers and didn’t see it, but whatever. The other theft incident happened two weeks ago at the Q street gym. My boyfriend’s car was stolen from the parking lot of the Q street location. That location has cameras inside, but the parking lot cameras have been broken for who knows how long and haven’t been fixed. The lack of security is setting thieves up for success, and they continue to be members here and steal from others, because this gym makes it so easy. A shame. Safety and comfort is clearly not a concern for this company they’re more interested in quantity over quality. Not worth the price you pay for a membership. You’re better off paying 10 at a Planet Fitness instead of 40 bucks at Genesis.
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I cancelled my membership at the end of October; despite this, my account had continued to be charged through January (we’ll see what this month has in store). Despite several calls and emails, the manager, Hennings, is unavailable (despite him being present to receive my cancellation paperwork). I’ve gone as far as to reach out to Genesis proper, and they’ve been unable to reach the manager at this location as well to cease the charges—or get a call returned. Thanks.
As an person who has dealt with Genesis and their many locations for over the past two years, I can tell you that in my opinion this is the absolute worst company to deal with and the worst gym chain in the Midwest. I have had problems at multiple locations (including this one) that have gone all the way up the corporate ladder to the Vice President and I can tell you that even at that level they are not interested in solving customer problems. They appear to be very interested in money and business, but beyond that they are not people-friendly. If you get online and read reviews of Genesis at various locations around Omaha, you will see that many people have the same issues. So, the problematic theme at this company has never been solved and continues negatively affect good people. They also have a problem with personal training. As a Master of Kinesiology and a Master Trainer with the National Academy of Sports Medicine, I can also tell you that they do not train people the way that modern standards recommend. Every location is different and will give different training paths - none of which truly train people the way modern trainers should. Please stay away from this company.
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