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I spent 9 hours on hold over the course of a week last May 2019. Still didn’t get through!! Have spent 4 hours so far today (January 2020), still on hold! I have never come across a government department that was so ‘not fit for purpose’.
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Nearly a year trying to chase a repayment they said I was due in feb 2019 its now November I can't get threw at all, they have once again cancelled a payment for no reason and I was told the officer dealing with the case is on leave and they would look into it and ring me back 2 weeks later .... nothing hows this even called a services take your money, stop your money given no reason you send them all they request and nothing such a dreadful service
They leve you waiting on hold on they phone to long are very quick at tacking back some off your money but not to quick at giveing it back
The disability allowance service/section in this department is absolutely ridiculous, I have been waiting for more than an hour to speak to someone on the phone, yet I got no response whatsoever, I called in different times of the day and still got no response. They have no email or any other way to contact except by post which I did. They didn't pay the disability allowance to my dad for three weeks now and when I wrote a formal letter to ask why they did nothing, they didn't even bother to reply to me, they simply just gave him the current week allowance and said nothing about the other three. They made him feel awful and so upset despite knowing how ill he is, his mental health is currently in a very bad state. He really feel very bad about the whole thing. He is so behind on paying his bills and other expenses. WHO are they to make an Irish citizen feel like that??????? I am not going to stop talking about this, I will report this unprofessional behaviour to the department ASAP.
This is a disgrace!!!! No phone... no email. Waiting for an answer for 7 months now! Wonder if people is getting paid with people taxes at this “government” welfare!
If You getting disability . Do not let Longford disability department to know about your circumstances (such as spouse sick, income etc). If you do......They will make hell out of it. You may be ripped off your income.
I have tried to get through to Longford for three days now. I have been placed on hold the whole time. I have spent over 10 in phonecalls without speaking to one person. An absolute disgrace.
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